Refund Policy

Last Updated: September 2026

1. Introduction

This Refund Policy explains the general conditions applicable to payments, subscription cancellations, refund requests, and payment-related issues for services and SaaS products provided by Sahithi Technologies.

2. SaaS Subscription Payments

Sahithi Technologies may provide software products through subscription-based plans such as monthly, quarterly, half-yearly, yearly, trial, or other subscription periods.

The applicable subscription price and subscription period will be displayed before payment is completed.

3. Refund Eligibility

A refund may be considered in circumstances such as:

• Payment was successfully processed but the subscription was not activated due to a technical issue attributable to our service
• The same transaction was accidentally charged more than once
• A refund is required under applicable law
• Sahithi Technologies specifically confirms a refund in writing for a particular transaction

4. Non-Refundable Situations

Unless otherwise required by applicable law or specifically agreed in writing, payments for an activated subscription may not be refundable merely because the customer does not use the service for the remaining subscription period.

Refunds may also not be available for changes in business requirements, unused subscription time, failure to use available features, or failure to cancel a subscription before the applicable renewal or billing date.

5. Duplicate Payments

If you believe that the same subscription or service payment has been charged more than once, please contact us with the relevant transaction details.

After verification, an eligible duplicate payment may be refunded through the applicable payment method or payment service provider.

6. Subscription Cancellation

Customers may request cancellation of a subscription subject to the applicable subscription terms.

Cancellation generally prevents future renewal and does not automatically create a refund for a subscription period that has already been activated or paid for, unless otherwise stated or required by applicable law.

7. Refund Request Process

To request a refund or report a payment issue, please contact Sahithi Technologies with the following information where available:

• Name of the customer or account holder
• Registered email address or phone number
• Product or subscription name
• Transaction date
• Transaction or payment reference number
• Reason for the refund request

8. Refund Processing

Approved refunds will normally be processed through the original payment method or the applicable payment service provider, subject to the provider's processing timelines and procedures.

The time taken for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.

9. Service Issues

If you experience a technical issue after purchasing or subscribing to a SaaS product, please contact our support team before requesting a refund where appropriate.

We may review the issue and, where reasonably possible, attempt to resolve the technical problem or restore the affected service.

10. Third-Party Payment Providers

Payments may be processed through third-party payment gateways or payment service providers.

Additional payment processing terms may apply depending on the payment provider used for the transaction.

11. Changes to This Refund Policy

Sahithi Technologies may update this Refund Policy from time to time. Any revised version will be published on this page with the updated effective date.

12. Contact Us

For refund, cancellation, or payment-related questions, please contact:

Sahithi Technologies
47-7-43, 4th Line, Dwaraka Nagar, Nehru Bazar, Near Diamond Park Road, Dondaparthy, Railway New Colony, Visakhapatnam, Andhra Pradesh - 530016
Phone: +91 9966944993
Email: info@sahithitechnologies.com